What is your return policy?

We offer return/replacement of Products ordered on Mooving Smart Mobility & Energy Pvt. Ltd within 7 days of delivery of the order. You are welcome to try on a product but please take adequate measure to preserve its condition. All items to be returned or exchanged must be in their original condition with all original tags and packaging intact.

What is the refund policy for the returned item?

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by Mooving Smart Mobility & Energy Pvt. Ltd, after the products clear the Q.C process.

If you have paid for the order using LR Credits, then the amount gets refunded to your LR account within 5-10 business days from date of product clearing Q.C at our Warehouses.

Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.

How do I return my order?

You can contact our customer care executive on +91 74281 91111

Working Hours : 10AM-7PM, All Days

or you can write to us on

You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.