Product Return Policy




The Lessee should verify the Product upon its receipt.


Return of Product with Cause


The Lessee shall be permitted to return a Product with manufacturing defects/ tempered packaging provided the Lessee informs about the same within 3 (Three) days of delivery by getting in touch with the Customer Care service team on their Toll free number for at Mooving Smart Mobility & Energy Pvt. Ltd. +91 74281 91111or on their e-mail id connect@mooving.com . In case the shipment/ manufacturer's packaging is tampered, then it is recommended that the same is not opened and should be returned in the same condition.


Return of Product without Cause

If the Lessee desires to return the Product without any cause after it has been delivered to the Lessee, then the same shall be permitted to be returned only after deduction of the applicable delivery charges from the amount of refund generated in favour of the Lessee.


The Products can be returned only before use.


In case a Product is delivered in the wrong quantity, colour, model and/or size or when the Product is significantly different from the description given on the Website, an endeavour shall be made to help the Lessee affect a return within 3(Three) days of the delivery of such a Product.


The Product shall not be allowed to be returned if the Product ID/Serial No. is tampered and/or when the original packaging of the product is not available.


Refund will be made to the Lessee once the return is accepted by, Mooving Smart Mobility & Energy Pvt. Ltd. For pre-paid orders, the refund will be processed within 7(Seven) to 10(Ten) working days. For Cash-on-Delivery orders the refund shall be processed within 10 (Ten) to 12 (Twelve) working days.